Wasal
Refund Policy
Last updated: 14 October 2026
This Refund Policy describes how platform fees for Wasal SaaS Platform are charged and when they are refunded. It forms part of our Terms and Conditions.
1. Platform fee
Unless otherwise agreed in writing, Wasal does not charge a monthly subscription fee. A platform fee of one percent (1%) applies per billable booking processed through the Service.
2. When fees are refunded
If a booking is cancelled before a driver is assigned, the related 1% platform fee for that booking is refunded or not charged, according to how settlement is implemented for your organization.
After a driver is assigned, platform fees for that booking are generally non-refundable, except where Wasal caused a verified billing error or as required by mandatory Saudi law.
3. How refunds are issued
Refunds are applied to your organization balance or the original payment method when available. Timing depends on your bank or payment provider.
4. Disputes
Contact support@wasal.app with the booking reference within thirty (30) days of the charge. We will review in good faith.